After my last import the details screen is blank

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thorin33
Posts: 12
Joined: 29 May 2014, 21:23

After my last import the details screen is blank

Postby thorin33 » 13 Nov 2017, 07:54

It was working for me last week but this morning after I imported my transactions for last week, the details pane is blank. If I cycle back a few months, it only shows the notes column. I have restarted the application and my computer to no avail.

Metalogic
Site Admin
Posts: 186
Joined: 20 Feb 2010, 02:37

Re: After my last import the details screen is blank

Postby Metalogic » 13 Nov 2017, 21:19

It sounds like the files produced by your bank might have changed format. Are you working with files with an OFX or similar (OFC, QFX, etc.)? Or are you working with older QIF files?

Have you kept a file from the previous week when it worked fine? If so we can compare.
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thorin33
Posts: 12
Joined: 29 May 2014, 21:23

Re: After my last import the details screen is blank

Postby thorin33 » 13 Nov 2017, 23:10

Not sure what happened but uninstalled and reinstalled the application and restored the db and ini files from a backup when it was working last week. Everything looked good and I imported the same files that didn't work this morning and it is now working. Not sure what happened but glad that it is back to working.

Thanks for the replying back so quickly. I was thinking the same thing but since I imported that same files I'm not sure what went wrong.

Metalogic
Site Admin
Posts: 186
Joined: 20 Feb 2010, 02:37

Re: After my last import the details screen is blank

Postby Metalogic » 14 Nov 2017, 08:33

Glad to hear it is working again now.
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Shutters
Posts: 1
Joined: 27 Dec 2017, 03:01

Re: After my last import the details screen is blank

Postby Shutters » 06 Jan 2018, 10:27

Same thing happened to me. Details screen is completely blank. Reinstalling didn't help either. Any other ideas or solutions?

Metalogic
Site Admin
Posts: 186
Joined: 20 Feb 2010, 02:37

Re: After my last import the details screen is blank

Postby Metalogic » 25 Jan 2018, 21:45

Whenever you open Finance Explorer, a backup of the database named "mfe.mdb.bak". You could try reverting to that. The backup is in the same location as the database. The details on where to find the database can be found here:
http://metalogicsw.com/financeexplorer/faq.html

Could you confirm what format of file you imported (whether *.ofx, *.qif or other)?
Also, you could try doing an export of the data to confirm whether it is just a display problem.
Enjoy our software? Then please submit a review.


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